Privacy Policy

Advanced Pool Coatings ("Advanced Pool Coatings," "Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request information, submit forms, communicate with us, or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect information that identifies, relates to, describes, or could reasonably be linked to you.

Information You Voluntarily Provide

When you contact us, request an estimate, schedule an appointment, submit a form, send an email, text us, or otherwise communicate with us, we may collect:

• Name

• Email address

• Mobile phone number

• Telephone number

• Mailing address

• Property address

• Company name

• Project information

• Photos, videos, and documents you provide

• Communication preferences

• Any other information you voluntarily submit

Information Automatically Collected

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Referring website

• Pages viewed

• Time spent on pages

• Date and time of visits

• Clickstream information

• Approximate geographic location

• Website usage and analytics information

2. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to improve functionality, analyze website traffic, understand visitor behavior, and enhance user experience.

We currently utilize:

• Google Analytics

• Squarespace website analytics

• Website performance and security tools

In the future, we may use:

• Google Ads

• Meta (Facebook) Pixel

• Instagram advertising tools

• LinkedIn Insight Tag

• Microsoft Advertising tools

• Other analytics, advertising, or remarketing technologies

These technologies may collect information regarding your interactions with our website and advertisements.

You may manage cookie preferences through your browser settings or through any cookie preference tools provided on our website.

3. HOW WE USE INFORMATION

We may use collected information to:

• Respond to inquiries

• Prepare estimates and proposals

• Schedule appointments

• Provide services

• Process payments

• Communicate regarding projects

• Provide warranty service

• Send service updates

• Improve our website and services

• Monitor website performance

• Analyze marketing effectiveness

• Detect fraud or security incidents

• Comply with legal obligations

• Protect our business and legal rights

4. TEXT MESSAGING (SMS) COMMUNICATIONS

If you provide your mobile phone number and consent to receive text messages, Advanced Pool Coatings may communicate with you by SMS text message.

These communications may include:

• Appointment confirmations

• Appointment reminders

• Estimate follow-up

• Project scheduling updates

• Service notifications

• Warranty-related communications

• Customer service communications

• Marketing and promotional messages (only where permitted and where consent has been provided)

Message Frequency

Message frequency varies depending on your interaction with us and the services requested.

Message and Data Rates

Message and data rates may apply according to your wireless carrier plan.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

STOP

After opting out, you may receive one final confirmation message.

Help

For assistance, reply:

HELP

or contact us using the information listed below.

Consent Not Required

Your consent to receive text messages is not required as a condition of purchasing any goods or services.

Mobile Information Protection

Mobile phone numbers and SMS consent information will not be sold, rented, shared, or disclosed to third parties or affiliates for their own marketing purposes.

5. HOW WE SHARE INFORMATION

We do not sell personal information for monetary compensation.

We may share information with trusted service providers that help us operate our business, including:

• Website hosting providers

• Squarespace

• Google Analytics

• Email service providers

• Customer relationship management systems

• Scheduling software providers

• Accounting providers

• Professional advisors

• Legal counsel

• Insurance providers

• Government agencies when required by law

These parties are only permitted to use information as necessary to perform services on our behalf.

6. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, California law may provide you with rights regarding your personal information.

Depending upon applicable law, you may have the right to:

• Know what personal information we collect

• Know how personal information is used

• Access personal information we maintain

• Request deletion of personal information

• Request correction of inaccurate information

• Request information regarding disclosures of personal information

• Opt out of the sale or sharing of personal information where applicable

• Limit the use of sensitive personal information where applicable

• Receive equal service regardless of exercising privacy rights

To exercise privacy rights, contact us using the information listed below.

We may need to verify your identity before processing certain requests.

7. DO NOT SELL OR SHARE MY PERSONAL INFORMATION

Advanced Pool Coatings does not sell personal information for money.

Because certain analytics or advertising technologies may be considered "sharing" under California law, California residents may contact us to request that personal information not be sold or shared, as applicable.

Requests may be submitted using the contact information provided below.

8. RETENTION OF INFORMATION

We retain personal information only for as long as reasonably necessary to:

• Provide requested services

• Fulfill contractual obligations

• Comply with legal requirements

• Maintain warranty records

• Resolve disputes

• Enforce agreements

• Protect our legal rights

When information is no longer needed, we may delete, anonymize, or securely destroy it.

9. SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Users provide information at their own risk.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party websites.

Users should review the privacy policies of those websites independently.

11. CHILDREN'S PRIVACY

Our website is not directed toward children under 13 years of age.

We do not knowingly collect personal information from children under 13.

If we learn that such information has been collected, we will take reasonable steps to delete it.

12. CHANGES TO THIS PRIVACY POLICY

We may revise this Privacy Policy from time to time.

Changes will be posted on this page with an updated Effective Date.

Continued use of the website after changes are posted constitutes acceptance of the revised policy.

13. CONTACT INFORMATION

If you have questions regarding this Privacy Policy or wish to exercise privacy rights, please contact:

Advanced Pool Coatings
Email: admin@advancedpoolcoatings.com
Phone: 800-527-4567
Address: Advanced Pool Coatings, 6141 Angelo Court, Loomis, CA 95650